Name:

Company:

Email:

1. How satisfied are you with the availability of the Customer Success team? 1. How satisfied are you with the availability of the Customer Success team? 5 - Very Satisfied 4 - Satisfied 3 - Neutral 2 - Dissatisfied 1 - Very Dissatisfied

2. How clear and professional was the response you received? 2. How clear and professional was the response you received? 5 - Very Satisfied 4 - Satisfied 3 - Neutral 2 - Dissatisfied 1 - Very Dissatisfied

3. How well does the team understand your business needs? 3. How well does the team understand your business needs? 5 - Very Satisfied 4 - Satisfied 3 - Neutral 2 - Dissatisfied 1 - Very Dissatisfied

4. How much did the service contribute to your success with the product? 4. How much did the service contribute to your success with the product? 5 - Very Satisfied 4 - Satisfied 3 - Neutral 2 - Dissatisfied 1 - Very Dissatisfied

Is there anything else you would like to add regarding Customer Success?

Name:

Company:

Email:

1. How clear and understandable was the training? 1. How clear and understandable was the training? 5 - Very Satisfied 4 - Satisfied 3 - Neutral 2 - Dissatisfied 1 - Very Dissatisfied

2. How sufficient and up-to-date were the training materials? 2. How sufficient and up-to-date were the training materials? 5 - Very Satisfied 4 - Satisfied 3 - Neutral 2 - Dissatisfied 1 - Very Dissatisfied

3. How much did the training help you use the product effectively? 3. How much did the training help you use the product effectively? 5 - Very Satisfied 4 - Satisfied 3 - Neutral 2 - Dissatisfied 1 - Very Dissatisfied

4. How satisfied were you with the trainer’s professionalism? 4. How satisfied were you with the trainer’s professionalism? 5 - Very Satisfied 4 - Satisfied 3 - Neutral 2 - Dissatisfied 1 - Very Dissatisfied

Is there anything else you would like to add regarding Training?

Name:

Company:

Email:

1. How simple and convenient was the RMA process? 1. How simple and convenient was the RMA process? 5 - Very Satisfied 4 - Satisfied 3 - Neutral 2 - Dissatisfied 1 - Very Dissatisfied

2. How reasonable was the turnaround time? 2. How reasonable was the turnaround time? 5 - Very Satisfied 4 - Satisfied 3 - Neutral 2 - Dissatisfied 1 - Very Dissatisfied

3. How well were you updated on the status of your request? 3. How well were you updated on the status of your request? 5 - Very Satisfied 4 - Satisfied 3 - Neutral 2 - Dissatisfied 1 - Very Dissatisfied

4. How satisfied are you with the quality of the repaired/replaced product? 4. How satisfied are you with the quality of the repaired/replaced product? 5 - Very Satisfied 4 - Satisfied 3 - Neutral 2 - Dissatisfied 1 - Very Dissatisfied

Is there anything else you would like to add regarding the RMA process?

Name:

Company:

Email:

1. How professional and skilled was the technician? 1. How professional and skilled was the technician? 5 - Very Satisfied 4 - Satisfied 3 - Neutral 2 - Dissatisfied 1 - Very Dissatisfied

2. How well was the issue resolved to your satisfaction? 2. How well was the issue resolved to your satisfaction? 5 - Very Satisfied 4 - Satisfied 3 - Neutral 2 - Dissatisfied 1 - Very Dissatisfied

3. How timely was the technician’s arrival? 3. How timely was the technician’s arrival? 5 - Very Satisfied 4 - Satisfied 3 - Neutral 2 - Dissatisfied 1 - Very Dissatisfied

4. How courteous and professional was the service? 4. How courteous and professional was the service? 5 - Very Satisfied 4 - Satisfied 3 - Neutral 2 - Dissatisfied 1 - Very Dissatisfied

Is there anything else you would like to add regarding Technician Visits?

Name:

Company:

Email:

1. How clear and understandable was the installation process? 1. How clear and understandable was the installation process? 5 - Very Satisfied 4 - Satisfied 3 - Neutral 2 - Dissatisfied 1 - Very Dissatisfied

2. How professionally was the installation performed? 2. How professionally was the installation performed? 5 - Very Satisfied 4 - Satisfied 3 - Neutral 2 - Dissatisfied 1 - Very Dissatisfied

3. How well did the installation timeline meet your expectations? 3. How well did the installation timeline meet your expectations? 5 - Very Satisfied 4 - Satisfied 3 - Neutral 2 - Dissatisfied 1 - Very Dissatisfied

4. How satisfied are you with the communication and updates during the installation? 4. How satisfied are you with the communication and updates during the installation? 5 - Very Satisfied 4 - Satisfied 3 - Neutral 2 - Dissatisfied 1 - Very Dissatisfied

Is there anything else you would like to add regarding the installation process?