Orbit USA
Orbit USA

Customer Satisfaction Survey

Select the area you want to review:

Customer Success
Installation
Training
FAT
RMA (Repairs and Returns)
Mid-Life Project
Technician Visits
End-Life Project

Customer Success

1. How satisfied are you with the availability of the Customer Success team?

2. How clear and professional was the response you received?

3. How well does the team understand your business needs?

4. How much did the service contribute to your success with the product?

Training

1. How clear and understandable was the training?

2. How sufficient and up-to-date were the training materials?

3. How much did the training help you use the product effectively?

4. How satisfied were you with the trainer’s professionalism?

RMA (Repairs and Returns)

1. How simple and convenient was the RMA process?

2. How reasonable was the turnaround time?

3. How well were you updated on the status of your request?

4. How satisfied are you with the quality of the repaired/replaced product?

Technician Visits

1. How professional and skilled was the technician?

2. How well was the issue resolved to your satisfaction?

3. How timely was the technician’s arrival?

4. How courteous and professional was the service?

Installation

1. How clear and understandable was the installation process?

2. How professionally was the installation performed?

3. How well did the installation timeline meet your expectations?

4. How satisfied are you with the communication and updates during the installation?

FAT Survey

Thank you for participating in the Factory Acceptance Test (FAT).

Your feedback is important to us and will help us continue improving our service and customer experience.

Rating Scale:
1 = Very Poor | 2 = Poor | 3 = Satisfactory | 4 = Good | 5 = Excellent

1. Schedule Adherence

How would you rate Orbit's adherence to the agreed FAT schedule and agenda?

2. Service and Professionalism

How would you rate the professionalism, responsiveness, and customer service provided by the Orbit team during the FAT?

3. Quality of Explanations

How would you rate the clarity and quality of the explanations provided regarding the system, testing activities, and results presented?

4. Overall FAT Experience

How satisfied were you with the overall FAT process and the support provided by the Orbit team?

5. Feedback on the Service Received During the FAT

6. Suggestions for Improvement

Thank you for your valuable feedback.
We appreciate your partnership and look forward to supporting you in future projects.

Mid-Life Project

Project Management

How satisfied are you with Orbit’s adherence to the project schedule?

How satisfied are you with the professionalism of the Orbit team?

How satisfied are you with the transparency and milestone reporting?

Communication

How satisfied are you with the clarity and frequency of status updates?

How satisfied are you with the team’s responsiveness—speed, availability, and effectiveness?

Overall Experience

Overall, how satisfied are you with the project so far?

Recommendations

How likely are you to recommend Orbit to other partners or customers?

Future Improvements

We sincerely appreciate your time and insights. Your feedback is essential to the successful completion of this project and helps us serve you—and future partners—even better.

End-Life Project

Project Outcomes

How satisfied are you with the final results of the project?

To what extent did the project meet your initial goals and expectations?

How would you rate the quality of the deliverables?

Collaboration & Support

How satisfied are you with the collaboration throughout the project?

How well did the team handle challenges or changes during the project?

How satisfied are you with the support provided after project delivery (e.g., documentation, training, follow-up)?

Overall Experience

Overall, how would you rate your experience working with Orbit?

Recommendations & Future Collaboration

How likely are you to recommend Orbit to others? 1 (Not at all likely) to 10 (Extremely likely)

Would you consider working with Orbit again in future projects?

We sincerely appreciate your time and insights. Your feedback is essential to the successful completion of this project and helps us serve you—and future partners—even better.

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